As one of Singapore’s pioneering tech-driven insurers, Budget Direct Insurance adopted the Singpass Mobile login service, enabling customers to seamlessly access their online insurance accounts. Additionally, the company emerged as an early adopter of Myinfo, streamlining the car insurance quoting process by leveraging data from government sources.
The recent integration of PayNow QR (and SGQR) further enhances the customer experience, offering a convenient platform that simplifies payment, making it an efficient and user-friendly choice for Budget Direct customers when it comes to buying insurance. PayNow extends to the claims process too, allowing instant payouts for approved motor and travel claims through electronic fund transfers. In addition to these advancements, Budget Direct Insurance maintains one of the fastest quote processes, providing indicative quotes within a mere 30 seconds.
The integration of PayNow QR provides an efficient and user-friendly choice for Budget Direct customers when it comes to buying insurance.
Another technological stride by Budget Direct is the introduction of the SMS policy purchase and renewal option. This feature ensures a faster and more secure process, allowing customers to reply to an SMS for instant policy purchase or renewal.
Simon Birch, CEO of Budget Direct Insurance, remarked, “As Singapore propels itself toward becoming a smart nation, we lead the way as a truly smart insurer. Our commitment to embracing and implementing technological advances reflects in our customer-centric approach and consistently low premium prices.”
In the pursuit of next-generation customer service, Budget Direct Insurance has partnered with Genesys, a global leader in cloud customer experience solutions. The company has introduced cutting-edge call routing systems, enabling efficient matching