Lost luggage is the bane of travelling and it only seems to have become worse since we returned to travel after the pandemic.
Well, Virgin Australia has announced it will be rolling out a tracking tool that could take the pain out of missing luggage.
The system is an app-based logistic that informs passengers when their baggage has been checked in, loaded onto the aircraft, transferred to a connecting flight if required and at which baggage carousel it will be arriving.
Domestic and international coverage
Regular Virgin domestic travellers have been using the app on a portion of the airline’s domestic routes, but it will now be expanded to cover all Virgin domestic and international flights.
“Australians find comfort in the ability to track food deliveries, postal deliveries, technology, even their heart rate, all via apps, and it made sense for travellers to be able to do the same thing when flying Virgin Australia,” said Paul Jones, chief customer and digital officer, Virgin Australia.
“By further enhancing our Australian-first baggage tracking technology to include all international services and additional notifications, we are giving guests the peace of mind to know where their baggage is at every step of the journey,” said Mr Jones.
If you want to track your luggage on Virgin, follow these steps:
- download the Virgin Australia app. It’s free!
- enable push notifications via app settings
- once enabled, a series of push notifications will be sent to your phone throughout the journey, including when the bag is checked in, loaded onto the aircraft, transferred to an international partner airline, and available for collection at the final destination. The tool will also advise the guest at which carousel the baggage will be available for collection.
For more information, visit travel-info/baggage/baggage-tracking-faq/”here.
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